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RETURNING OR EXCHANGING PRODUCTS
We hope that you will be delighted with the goods you have purchased but if, for any reason, you are unsatisfied simply contact us to arrange a return within seven working days for a full refund. Items must be returned as packaged, unopened and unused and in these cases we do not reimburse return postage costs. We are unable to accept returns of personalised items, perishables, CD’s, DVD’s and jewellery unless they are faulty.
This guarantee does not affect any rights you have under the Sale of Goods Act or The Distance Selling Regulations.
HOW TO RETURN OR EXCHANGE
You can contact us by e-mail or by telephone, or by using contact details below.
For larger items we will advise you when you contact us whether we will need to arrange collection.
Please note: Unless goods are faulty we will be unable to accept returns for credit or refund unless they are as originally packaged, are unopened and have not been used.
PRODUCT RECALL NOTICES
Please note we have following current product recalls:
62-64 Thorpe Road
Tel: 0844 557 5261