How do I return a faulty online order?
How do I return a faulty shop purchase?
We can deal with shop returns straight over the counter. If the item is faulty or if you’ve simply changed your mind, return it to the nearest Hawkin’s Bazaar shop with a valid receipt within 14 days and we’ll happily exchange or refund it. However, if you’re returning an item for any reason other than it being faulty, it must be unopened, unused and returned exactly how it was sold to you. Your statutory rights are not affected.
Please note: our shop teams can only deal with items purchased from Hawkin’s Bazaar shops and are not able to refund or exchange any items you have ordered from hawkin.com. The only exception to this is if you have a Click and Collect order. Click and Collect orders can be exchanged in shops and refunds can be requested in-store. However, any money for Click and Collect orders will have to be released by head office, which can take up to two working days.
For faulty products purchased online, it’s best to contact our customer support team.
Can I return an item if it’s not faulty?
You can return any item for a refund, but only if it is unopened, unused and in the same condition it was in when you received it. Just go to our contact page and send us an email within 14 days of receiving your order. Make sure you tell us your order number and the reason you would like to return the item. We’ll get back to you with a Returns Number. Find the returns label that was included with your original delivery and write the Returns Number where indicated, then peel off the label and apply it securely to your parcel.
Take the parcel to your local Post Office for despatch by Royal Mail. We always recommend you request a 'Proof of Posting' and please make sure you apply the correct postage.
Remember, items must be returned as packaged, unopened and unused and in these cases we do not reimburse return postage costs. We are unable to accept returns of personalised items, perishables, batteries, CDs, DVDs and jewellery unless they are faulty. This guarantee does not affect any rights you have under the Sale of Goods Act or The Distance Selling Regulations.