Hassle Free Returns
RETURNING OR EXCHANGING PRODUCTS
We do hope you are super excited and happy with your purchase from hawkin.com, but if you change your mind, for any reason, simply contact us within 14 days to arrange a return. Just please make sure they are returned in their original condition, unopened and unused. In these cases we are unable to reimburse return postage costs. If you have a large order to return and would like us to arrange a courier for you, this can be requested but the cost of this service will be deducted from your refund. We cannot accept returns of personalised items, perishables, CDs, DVDs, batteries, gift cards, alcohol (including brew it yourself kits) and jewellery unless they are faulty.
This guarantee does not affect any rights you have under the Sale of Goods Act or The Distance Selling Regulations.
HOW TO RETURN OR EXCHANGE
You can contact us by e-mail via [email protected]
- We will need to know the reason for the return and will then give you a Returns Number.
- The Returns Number will need to be marked on the returns label included with your original delivery, where indicated.
- Peel off the Returns Label and apply securely to your parcel.
- Take the parcel to your local Post Office for despatch by Royal Mail. We always recommend you request a 'Proof of Posting' and please make sure you apply the correct postage.
For larger items we will advise you when you contact us whether we will need to arrange collection.
Please note: Unless goods are faulty we will be unable to accept returns for credit or refund unless they are as originally packaged, are unopened and have not been used.
RETURNS DUE TO UNDESIRED COLOUR/DESIGN
We are unable to accommodate specific colour and design requests, especially when we are at our busiest beyond September. As such, if you would like to return an item in the hope of getting another in exchange that is the colour or design you desire, please note that we are unable to guarantee the colour or design you will receive.